Innovation and smarter use of technology will save the land-based casino industry, says Ian Gosling, COO of Greek casino group Regency Entertainment.
While online gaming has a role to play, Gosling argues that social experience and complementary entertainment will be the key drivers behind brick-and-mortar’s recovery.
That’s not to say the experience won’t change, he adds. After more than a year of social distancing customers are looking for something new, whether that’s new devices or new places to play.
Ultimately he sees the sector’s recovery as a collaborative effort, that’s going to involve more support from industry suppliers – something he says was lacking during the pandemic. “Don’t disappear on us,” he says. “We need you through the rainy days as much as the sunny days.”
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