With the adoption of contactless payments accelerated by Covid, cashless gaming is finally taking over in European casinos. It’s a no-brainer, says Pascal Lavagna, finance director of the Casinos de Monaco – from a casino perspective the advantages far outweigh the disadvantages.
That’s not to say it’s all plain sailing. Cashless does pose challenges; it creates some technical issues at the customer onboarding stage, and there is also a risk from hackers, he warns.
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Casinos need to get their IT infrastructure ready to address those challenges, although for Pascal the real question isn’t whether to do cashless or not. Instead it’s a case of working out whether to fully embrace it, or accepting that cash still has a role to play.
Featuring Pascal Lavagna, finance director, Casinos de Monaco